Refund policy
Our 30-Day Money-Back Guarantee
Your satisfaction is our top priority. We are proud to offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase for any reason, you can request a full refund within 30 days of receiving your item.
No returns are necessary. You are welcome to keep the item.
How to Request a Refund
To request a refund, simply email us at info@orientcup.com with your order number. While not required, we would appreciate a brief explanation of your reason for the request, as it helps us improve our products and services.
Once we receive your request, we will process your refund promptly.
Refund Processing
After your refund request is processed, you will be automatically refunded on your original payment method within 10 business days. We will send you a confirmation email once the refund has been issued.
Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since you received our refund confirmation, please contact us at info@orientcup.com.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at info@orientcup.com so that we can evaluate the issue and make it right. This may include a replacement or a full refund.
Exceptions
While our money-back guarantee is comprehensive, there are a few exceptions:
1. Gift cards are non-refundable.
2. Custom products (such as special orders or personalized items) may not be eligible for a refund. Please get in touch if you have questions or concerns about your specific item.
Exchanges
We do not offer direct exchanges. The fastest way to get the item you want is to request a refund for your original purchase and then place a new order for the desired item.
Contact Us
If you have any questions about our refund policy, please don't hesitate to contact us at info@orientcup.com. We're here to help